Client Service Specialist

Do you want to reimagine a $654B industry and improve the lives of millions?

We believe every family deserves a secure financial future. We’re a financial technology company that is building a smarter way for new parents to buy life insurance, and we relentlessly pursue better ways to deliver simple and joyful experiences to our clients. Life insurance has become too complicated and expensive, and we’re here to change that.

The role

Fabric is seeking bright and dynamic individuals with a strong innovative spirit to join our Client Service team.

As a Client Service Specialist, you’re responsible for compassionately supporting clients as they work to build financial security for their families. You’re a careful listener who is not only effective at supporting our clients, but also able to communicate their experiences to the rest of the company in a clear and data-driven way.

We believe that Client Service is Product. This means that Client Services is fully integrated into the experience we offer. It also means that we apply the same engineering focus to solving client service challenges as we do to other aspects of our product. You’ll collaborate closely with product and engineering as we continuously improve Fabric for our clients.


  • Articulate, positive, and organized.
  • Superior writing skills.
  • 1-2 years’ online client service experience.
  • Experience with Intercom or other CRM platforms a plus.
  • Works well under pressure. Happiest in a fast-paced environment.
  • Bachelor’s degree or equivalent experience.
  • Experience in and knowledge base of life insurance industry is a plus.
  • NYS Life/Accident & Health insurance agent license preferred, but not required.


We offer competitive salaries ($40K – $50K), stock options, and benefits. If you’re interested in reinventing an industry that matters, please say a thing!

Please note that we only review applications that include a cover letter.

What’s it like to work at Fabric?

Fabric is where new parents come to start their family’s financial life. We are a financial technology company that makes it simple, fast, and easy to buy life insurance and create a will.

From electronic signatures to underwriting, engineering is at the core of everything we build. We aim to create humane software that includes only the essential complexity. Like software, we are a constant work in progress, and we believe that personal growth comes from making mistakes and exploring thorny problems. The quality of our work is driven by the diversity of our individual backgrounds and experiences.

Come join us as we re-make a $650 Billion industry and work to improve the lives of millions of families.

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© 2018 Fabric Insurance Agency, LLC

Fabric Instant is an Accidental Death Insurance Policy (Form VL-ADH1 with state variations where applicable) and Fabric Premium is a Term Life Insurance Policy (Form ICC16-VLT and CMP 0501 with state variations where applicable). Policies are issued by Vantis Life Insurance Company. (Vantis Life), Windsor, CT (all states except NY), and by Vantis Life Insurance Company of New York, Brewster, NY (NY only). Coverage may not be available in all states. Issuance of coverage for Fabric Premium is subject to underwriting review and approval. Please see a copy of the policy for the full terms, conditions and exclusions. Policy obligations are the sole responsibility of Vantis Life.

Fabric Insurance Agency, LLC (FIA) is an insurance agency licensed to sell life, accident, and health insurance products. FIA will receive compensation from Vantis Life for such sales. The NAIC Company Code for Vantis Life is 68632. See the Terms of Use for additional information regarding FIA.‬‬